Jaw Toner FAQ
Product | Shipping | Tracking | Refunds
Please note that we may have a time difference between us, and our customer support team may not be available 24/7. However, we will do our best to respond to your enquiries as soon as possible during our working hours. Thank you for your understanding and patience.
-
What is it made from?
All our Jaw Exerciser are made out of 100% BPA & Phthalates FREE Food Grade Silicon Rubber.
-
What is a Jaw Toner
A jaw exerciser is a device designed to strengthen the muscles of the jaw and improve jawline definition.
Jaw toner products are specifically created to engage facial muscles through exercise and do not have any medical applications, treatments, therapies, rehabilitations, or any other medical purposes.
-
How does a Jaw Toner work?
Jaw exercisers work by providing resistance for your jaw muscles as you chew on them. The resistance helps to strengthen and tone the muscles, promoting better jawline definition and potentially reducing the appearance of sagging skin or double chin.
-
Can Jaw Toner help with Jawline definition?
Yes, using a Jaw Toner regularly can help improve jawline definition by targeting and toning the muscles in your jaw and face. However, individual results may vary depending on factors such as genetics, overall body fat percentage, and other lifestyle habits.
-
How often do I use it?
It’s best to begin with a few minutes a day and work your way up. It takes time to develop these muscles – and even more time to see results. It is recommended to train for no more than 5-15 minutes every other day. This applies especially to beginners who do not have mature jaw muscles. Overtraining can lead to complaints such as jaw pain or discomfort. It's important to listen to your body and avoid overexertion.
-
Can anyone use a Jaw Toner?
Most people can use a jaw toner; however, it's advisable to consult with a healthcare professional, particularly if you have any pre-existing jaw or dental conditions. Individuals with severe TMJ disorder, jaw pain, or other oral health issues should seek medical advice before using any jaw exerciser.
-
Are Jaw Toners suitable for children?
DO NOT let your child use a Jaw Toner, they can be serious choking hazards in the wrong hands. Jaw Toners are not recommended for children, their jaw muscles and skeletal structure are still developing.
-
Are there any risks or side effects associated with using a jaw exerciser?
When used properly, jaw exercisers are generally safe. However, overuse or excessive force during chewing could potentially lead to jaw discomfort, muscle soreness, or temporomandibular joint (TMJ) issues. It's essential to start slowly, listen to your body, and discontinue use or seek medical advice if you experience any persistent pain or discomfort.
-
How long does a pair of Jaw Toner Last?
The lifespan of a pair of silicon jaw trainers can vary depending on a few factors such as frequency of use, intensity of use, and how well they are maintained. However, on average, a pair of silicon jaw trainers can last between 1- 4 months.
-
Can Jaw Toner be used for people with veneers?
Yes, the Jaw Toner can be used with veneers with most cases. It is recommended to ask a dental professional if you are worried about any possible problems. Use at your own discretion.
-
Can Jaw Toner be used for people with braces or dental appliances?
It is always a good idea to consult with a medical professional before starting any new exercise program or your dentist before using silicon jaw trainers if you have braces or other dental appliances. Use all Jaw Toners Products at your own discretion.
What is the difference between “Beginner”, “Intermediate” & “Advanced” model?
JAW TONER 1.0
Blue - The Beginner model is designed for those new to jaw training, and features a lower level of resistance than the other models. (30 pounds/13 kg).
Purple - The Intermediate model provides a greater level of resistance, (40 pounds/18kg), making it more challenging than the Beginner model.
Black - The Advanced model is the most challenging, with the highest level of resistance (50 pounds/22kg), it is not recommended to use this Jaw Toner without the training the previous levels.
JAW TONER 2.0
Resistances Are Displayed On The Round Side Of Device
Jaw Toner Blue | Starter - 30 pounds (13kgs)
Purple | Intermediate - 40 pounds (18kgs)
Dark Purple | Advanced - 50 pounds (22kgs)
White | Titan = 60 pounds (27kgs)
-
Which Jaw Toner do I start with?
-
Is Jaw Toner bad to my teeth?
When used properly, jaw trainers should not be bad for your teeth. However, it is important to use them as directed and not to overexert yourself during training.
Additionally, it is important to ensure that the jaw trainer fits properly in your mouth and does not cause discomfort or pain in your teeth or jaw. If you experience any discomfort or pain while using a jaw trainer, stop using it immediately and consult with a medical practitioner.
Overall, using a jaw trainer is generally considered safe as long as you use it properly and do not push yourself beyond your limits.
To clean your Jaw Toner jaw exerciser, follow these simple steps:
- Rinse with warm water: Start by rinsing the jaw exerciser under warm water to remove any loose debris or residue.
- Use mild soap or cleanser: Apply a small amount of mild soap or cleanser to a soft-bristled toothbrush or a clean cloth. Gently scrub the surface of the jaw exerciser, paying attention to all the nooks and crevices. (The two strips can be remove and reattached very easily)
- Rinse thoroughly: Once you have cleaned the jaw exerciser, rinse it thoroughly under warm water to remove any soap residue.
- Air dry or towel dry: After rinsing, you can either allow the jaw exerciser to air dry or use a clean towel to gently pat it dry.
- Storage: Once completely dry, store the jaw exerciser in the plastic cube box it comes in to prevent any buildup of moisture or dirt.
It is important to regularly clean your jaw exerciser to maintain good hygiene and ensure its longevity. By following these steps, you can keep your jaw exerciser clean and ready for use
CHECKOUT - ARE THERE ANY EXCHANGE RATE
If you select the local currency, it will be shown for your reference during the purchase selection. However, please note that once you proceed to our FINAL PAYMENT page, all transactions will be conducted in USD. In the case that your credit card is associated with a different currency, the total order amount will be determined by the daily exchange rate on the date when your card issuer processes the transaction.
PRODUCT MANUFACTURING
Our product is manufactured in China with stringent quality control measures in place. We have carefully selected our manufacturing partner based on their expertise and track record. Our quality control processes include supplier selection, detailed product specifications, manufacturing oversight and quality assurance testing. While there may be logistical challenges and regulatory differences associated with manufacturing in China, we strive to deliver a high-quality product that meets or exceeds industry standards and provide you with reliable and safe product.
We would like to inform you that our products are manufactured in China and are sent directly from there. We appreciate your understanding and are here to address any questions you might have regarding our product origins or policies. Your satisfaction is our top priority.
Disclaimer: Our company does not make any claims regarding guaranteed results or miraculous outcome. The effectiveness of the product is solely dependent on the manner in which the customer utilizes it, and individual results may vary. It is cruicial to use the Jaw Toner responsibly and within the recommended guidelines to avoid the development of any jaw-related problems. In most cases, only when the devise is used incorrectly is when jaw-related problems form.
In order to obtain the most accurate and comprehensive response, please consult with your health or dental professional before using this product if you have any uncertainties or doubts.
None of the Jaw Toner Products are designed for medical purposes, have not undergone medical testing and are not subjected to government regulations and approvals.
"USE ALL JAW TONER PRODUCTS AT YOUR OWN DISCRETION"
By using our website, you acknowledged and accept the Terms and Services stipulated by the website regarding the usage of the all Jaw Toner products at your own discretion.
SHIPPING POLICY
ACCEPTANCE OF FREE SHIPPING
By using our website to make any purchase that qualifies for free shipping, you agrees to abide by the terms and conditions outlined in our shipping policy. It is important to familiarize yourself with the shipping policy before making a purchase to ensure you understand the terms and conditions associated with free shipping.
Can I track my order?
Yes, you are able to track your order. A tracking number is provided for every order. It will be emailed to you. If you haven’t received it yet, please check your junk or spam folder as it may end up there.
While tracking information is generally available for most international shipments, the level of tracking and the accuracy of the information provided can vary depending on the country and the carrier used. Some countries may have limited tracking systems, which can make it more difficult to track the status of your package. In some cases, tracking may only be available up to the point that the package leaves the country of origin, and after that, the package may not be tracked until it reaches its destination country. (Your Country Local Services). It’s important to keep this in mind when placing an international order and to be patient as the package makes its way to you.
Shipping & handling time
Please note our standard handling time for processing orders is between 1- 3 business working days. The actual shipping time may vary between 3 - 21 days, depending on the destination and the local delivery services. Please keep in mind that public holidays and weekends are not considered business days.
While we are pleased to offer free international shipping, it's important to note that this shipping method may not guarantee precise delivery times. The duration of shipping can vary depending on factors such as customs clearance processes, distance, and local delivery services. If you are in a remote area your shipment will take longer between 12-30 business days. While we strive to ensure timely delivery, please understand that unforeseen circumstances or logistical challenges beyond our control may impact the accuracy of the delivery timeframe. We appreciate your understanding and patience as we work diligently to get your order to you as swiftly as possible. Rest assured, our commitment to providing you with quality products, even if the delivery time may be subject to slight variations.
Can I change my address?
Once an order has been completed, it is generally not possible to modify the shipping address. This is because the order has already been processed and is likely in transit or preparing for shipment. It is essential to provide the correct and accurate shipping address during the checkout process to ensure successful delivery. We highly recommend double-checking the shipping information before finalizing your order to avoid any inconvenience or delays. If you have concerns or need assistance regarding the shipping address, please reach out to our customer support team as soon as possible, and they will do their best to assist you within the limitations of the shipping process.
I haven’t received any confirmation of my order/tracking?
Sometimes the order confirmation may be filtered to your junk or spam folder, especially if it’s your first time ordering from us. We recommend checking your junk or spam folder to see if the confirmation email has been delivered there.
Unable to track my order?
If you are unable to track your order, it may mean that it has left its origin dispatch country and is on its way to the destination country. In this case, you should keep tracking the order, and you will be able to track it once it reaches the destination country.
However, if you are still unable to track your order after it has reached the destination country, you should contact your local postal services team to rectify the delay. They will be able to provide you with more information on the status of your order and help you resolve any issues. We are always here to help.
I entered the wrong address at checkout
If you accidentally provide an incorrect or incomplete address during checkout, it can lead to complications in the delivery process. In such cases, please note the following:
Order Redirection:
This statement indicates that the company or service does not provide a redirection service. This means they do not assist in changing the delivery destination or rerouting packages to a different address. Customers should use the original shipping information provided during the order process.
Return to Sender:
If your order is redirected back to our warehouse due to an incorrect or incomplete address, we regret to inform you that we are unable to ship it back to you for free. This is because we have already paid and shipped the Jaw Toner to the address entered and the shipping company will not provide us with compensation for an incorrect address.
Disposal of Parcel:
In accordance with our policies, any parcels that are redirected back to our warehouse due to incorrect address will be disposed of for safety and hygiene reasons. We prioritize the well-being and satisfaction of our customers, and unfortunately, we cannot reship the order under these circumstances.
How Do I Get The Order Then?:
If you entered the wrong address, don't worry. As apart of our shipping guarantee when ordering a Jaw Toner. We will be able you send you a free Jaw Toner if you cover the reshipment fee.
PARCEL LOST AT DELIVERY ADDRESS
In the unfortunate event that your order is lost due to theft or any other incident that occurs at your delivery address, we cannot be held responsibility for theft in your area. We recommend contacting the relevant authorities to report the incident.
DEFINITION OF DELIVERY COMPLETED SUCCESSFULLY
Once your order has been marked as delivered to the address you provided on the carrier tracking system, our obligations for that order are considered fulfilled. If you have not received the parcel after delivery recorded successfully completed, we will provide you a stamped document from our shipping partner as evidence of delivery. This document includes your Name, Full Address, Time, and Date of delivery, serving as our Proof of Delivery (POD). We regret that we cannot offer additional services like signatory requirement or photo proof of delivery. However, we strive to provide the best shipping experience with full tracking, within the scope of our service for this method of free of charge shipping.
SHIPPING ORIGIN:
We would like to inform you that our products are manufactured in China and are sent directly from there. This ensures that you receive items of the highest quality, as they are crafted in their country of origin. We appreciate your understanding and are here to address any questions you might have regarding our product origins or policies. Your satisfaction is our top priority.
NOTE: Shipping times may vary, normally between 7-21 business days
Please allow a minimum of 7 days after the due delivery date before contacting us about your order.
REFUND & RETURN POLICY
By completing a purchase from Jaw Toners, you acknowledge and agree to abide by the terms and conditions outlined in the following Refund & Return Policy.
Use at your own discretion.
SUMMARY OF FULL REFUND POLICY
PLEASE ENSURE THAT YOU ARE FULLY AWARE OF THIS POLICY BEFORE MAKING A PURCHASE.
Our 30 Days Money Back Guarantee "Try One for Free" serves as a fair and customer-centric gesture, aligning with our commitment to customer satisfaction and complementing our transparent refund policy.
All purchases are final and non-negotiable.
Please note that the buyer is responsible for covering the return postage costs on all refunds.
Limitation to One Jaw Toner per Customer Account: The 30-days money-back guarantee applies to the purchase of one Jaw Toner per customer account.
Our 30-day money-back guarantee policy applies to only ONE Jaw Toner product unless all units are completely unused and in it’s original packaging.
If you purchased a Bundle and choose to use multiple Jaw Toners, you are only eligible to refund ONE Jaw Toner within 30-days from date of purchase.
Return Shipping Policy Statement: We would like to bring to your attention that any costs associated with return postage are to be covered by the customers. We value your understanding of this policy, which enables us to maintain our commitment to delivering exceptional products and services. Please rest assured that our one-time free shipping for all orders remains in place.
If all Jaw Toners are completely unused and unopened, customers are eligible for a full refund of all products within 30-days of the purchase date with postage covers completely by customers for all returns.
Regardless of whether the product has been used or not, we cannot offer refunds for any Jaw Toners that does not include the box and chain.
We cannot guarantee or provide a warranty for products that have been misused or used contrary to the provided instructions, as we cannot control how the product is used after purchase.
It's important to carefully read and follow the instructions provided to ensure proper usage of the jaw toner and avoid any potential damage. If the jaw toner is broken due to misuse, it may not qualify for a refund or return under our policy.
Upon receipt of Parcel/Products
Please inspect your order upon arrival/delivery and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Change of Mind
If you change your mind and wish to return a product that has been opened or used, unfortunately, we cannot offer a refund or exchange.
In order to receive a full refund for any type of refund request, including those related to the 30-day money-back guarantee, bundled purchases, or cancellations of orders, all Jaw Toners must be returned to us at your own expense with a trackable shipping method. We cannot guarantee refunds if the return package is not trackable. The Jaw Toners should be returned unused and in their original packaging to qualify for a full refund.
REPLACEMENT:
This statement outlines the replacement policy for orders that are received broken, faulty, or incomplete condition, as well as for any products that become broken after use. If a customer encounters such issues, we are willing to replace the affected item at the company expense. However, it is important to note that in cases of these issues with the order, the company does not offer refunds due to the associated costs after the order is being shipped.
The free replacement applies specifically to the device or product identified as faulty within the 30-day money-back guarantee period. Importantly, once this period expires, be it after ONE [1] day or 100 days, there will be no further warranty or replacement.
IMPORTANT NOTE: ALL PURCHASES ARE FINAL AND NON NEGOTIABLE.
Due to the nature of the product being used in the mouth, all purchases are considered final and non-negotiable once package is opened. We prioritize the safety and hygiene of our customers, and for that reason, we cannot accept returns, refunds, cancellations or exchanges for any opened or used Jaw Toners with the exception of the ONE on 30 days money back guarantee.
Please ensure your decision to purchase is well-informed before making the final payment.
USE ALL JAW TONER PRODUCTS AT YOUR OWN DISCRETION
IMPORTANT FACTS:
We advise customers to use their own judgment in determining the suitability of the product for their specific needs. If unsure, it is recommended to consult with a health or dental professional for further guidance. Please note that we are not medical professionals and can only provide recommendations based on the manufacturer's information. We cannot guarantee specific results as the effectiveness of the product may vary for each individual.
Please be aware that the product does not provide instant or magical results. Achieving desired outcomes may take months or even years of consistent use and commitment. It is not a matter of weeks. It require a longer duration of consistent use and commitment to see noticeable results. It is important to have realistic expectations and understand that the product's effectiveness may require a significant amount of time and patience and persistent in your usage of the product.
USE ALL JAW TONER PRODUCTS AT YOUR OWN DISCRETION
You can always contact us for any return questions at help@jawtoners.com.
If you have any questions or concerns about our refund policy or need assistance with a return, please reach out to our customer support team. We are here to help you and ensure that you have a positive experience with our Jaw Toner product.
Please note that this refund policy is subject to change without prior notice. For the most up-to-date information, please refer to our website or contact our customer support.
COMPARISON OF PRODUCTS
Before completing any purchase, we want to emphasize that our company design is unique and may differ from designs offered by other companies. As such, it may not be suitable for direct comparison.
It's important to recognize that while a specific product may not be suitable for you, it could be the perfect fit for someone else with different preferences or requirements.
To ensure a smooth and satisfactory purchasing experience, we strongly encourage you to ask any questions you may have if you are unsure about our product's features, functionality, or compatibility BEFORE finalising your purchase. Our customer support team is available to assist you in making an informed decision.
Once you have completed your purchase, please note that the sale is considered final. You will be subject to the refund policy that is set out for every customer.
We understand that each individual's circumstances may vary, and there is no set rule for addressing every situation. However, we are committed to treating all our customers fairly and providing support within the framework of our refund policy.
By proceeding with the checkout process and completing your order, you have agreed to all the terms and services specified. We encourage you to review and familiarize yourself with these terms to ensure a clear understanding of your rights and obligations as a customer.
We kindly request that you address any concerns or questions you may have prior to finalizing your purchase. This proactive approach helps us ensure your satisfaction and reduces the likelihood of any misunderstandings or complaints after the purchase is completed.
CANCELLATION POLICY
Please review our cancellation policy below:
We encourage you to carefully review your order details before proceeding with the payment to avoid any inconvenience.
Can I cancel my order?
Once an order has been successfully completed and payment has been processed, cancellations are not permitted.
Order Completion: An order is considered completed and cannot be cancelled once you have successfully made the payment. At this point, the fulfillment process has been initiated, and we are unable to cancel the order.
Fees: Please note that once an order is completed, any associated fees, such as handling, restocking and transaction fees, are non-refundable.
Return Policy: If you have changed your mind about a product after it has been delivered, please refer to our return policy for instructions on how to initiate a return.
Exceptions: In rare cases where there may be extenuating circumstances or a valid reason for cancellation after completion, please reach out to our customer support team as soon as possible. We will assess the situation on a case-by-case basis and do our best to assist you.
PARCEL NOT ATTENDED TERMS
Q: What happens if I am not home for the delivery and the carrier attempted to deliver but I couldn't commit to a specific time?
A: We apologize for any inconvenience caused, but we must clarify our position regarding deliveries. Once a delivery is attempted and we have fulfilled our responsibility by attempting to deliver the parcel to the provided address, we consider our obligations fulfilled.
If the delivery is unsuccessful and the parcel is subsequently returned to our fulfillment center, we understand that circumstances beyond your control may have prevented you from receiving the package. However, at that point, our part in the transaction is completed, and we cannot assume further responsibility for the delivery. If the parcel is being redirected back to our fulfilment centre for this reason, the parcel will not be resell or restock, it will be destroyed.
We cannot resend or replace for free again.
In such cases, we recommend reviewing our return policy or contacting our customer support team for further assistance.
REPLACEMENT FOR PARCEL NOT ATTENDED TERMS
We apologize for any inconvenience caused, but at this point, we are unable to offer a free re-delivery of the order.
If you wish to proceed with the replacement order under these conditions, please let us know, and we will assist you further with the necessary steps to place the order with a discount code or arrangements.
