At Jaw Toners, we're thrilled to offer free international shipping on all orders. By using our website you agree to abide by the terms and conditions outlined in our shipping policy.
Handling times are 1-3 business days.
Times can vary depending on several factors, but most packages arrive 5-10 days after the package has been sent (not including handling time).
We do not provide a guaranteed shipping time. Occasionally, customs processes and other logistical factors beyond our control can cause unforeseen delays. The shipping times mentioned on our website or provided during the checkout process are approximate estimations. We strive to process and ship orders as quickly as possible, and we appreciate your understanding and patience regarding any delays that may occur.
We provide shipping insurance with all orders. If your package has not arrived in one month, or if your tracking details have not updated in more then 15 days after shipping, we will send you a replacement free of charge.
Please note that once your order has been shipped, its tracking information will become available to you. If your tracking number is not working immediately, allow at least 3-5 days for it to update.
If you provide an incorrect or incomplete shipping address, we may be unable to reship the order for free. In such cases, we will offer you a discount code for a future order. Additionally, if your order is lost due to theft or any event in your area, we cannot be held responsible for the theft, and can only provide you with a discount for your next purchase. Once the delivery is successfully registered to the address you provided, we consider our obligations fulfilled for that order.
If you can't find your package but it's status is delivered, we can offer a photo for proof of delivery (POD) if our shipping partner provides POD.
Please refer to Frequently Asked Questions Page for DETAILED information: https://jawtoners.com/en-au/pages/faq-help
Once your tracking is showing it is at your destination country, we recommend that you contact your local postal services to inquire about the status and location of your parcel. They possess the necessary resources and expertise to provide you with accurate and up-to-date information regarding your shipment. Please refer to the tracking number provided to you when the parcel was shipped as it will assist the postal services in locating your package efficiently. If you encounter any difficulties in tracking your parcel online or require further assistance, we advise you to reach out to the postal service's customer service helpline at your local postal services or visit their official website for prompt and personalized support.
We strive to minimize any delays and ensure your package reaches you as quickly as possible. If you have any further questions or concerns regarding your order, please feel free to contact our dedicated customer support team for assistance.
Support email: help@jawtoners.com
